Shipping guide

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Processing Time

For now, all orders are shipped directly from our main workshop in Vietnam.
We ensure the highest level of polishing and finishing — every item, whether in stock or newly made, is carefully inspected by our team before shipping.

Please kindly note:
Even 18k gold may show slight tarnish over time due to oxidation of the 25% alloy it contains. A freshly made or newly polished piece of jewelry is like a just - baked cookie — irresistible and glowing.

• Ready to ship items

Please allow us 1-3 days to prepare. Have a question? Click here for support.

• Made - to - order items

Processing time may vary depending on the complexity of the piece.
Click here to place a custom order or ask a question.

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Shipping Fees & Delivery options

Shipping fees and delivery methods are calculated automatically at checkout based on your order value. However, you may also choose your preferred shipping option manually.

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 ▪️Domestic Delivery (Vietnam)

Free shipping on all orders within Vietnam via standard postal service (Vietnam Post)

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 ▪️Shipping Policy International  – USA & the rest of the world                     Shipping Policy for the USA

Standard Shipping

Delivery within 7–15 business days, depending on whether your item is ready-to-ship or made-to-order (please refer to our Processing Time section above). Have questions? Click here for support from the DUONG team.

• Orders under $350 USD (subtotal after discounts): Shipping fee is $12 USD
• Orders of $350 USD or more (subtotal after discounts): Free standard shipping

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Express Shipping (FedEx)

Delivery within 5–7 business days, depending on whether your item is ready-to-ship or made-to-order. Have a time-sensitive request? Click here for support from the DUONG team.

• Orders under $1500 USD (subtotal after discounts): Shipping fee is $100 USD via FedEx Express from Vietnam
• Orders of $1500 USD or more: Free FedEx Express shipping from Vietnam
• To learn why we ship from Vietnam, please refer to our Processing Time section above

Please note: Shipping timelines are approximate and do not include weekends, holidays, or unexpected delays caused by couriers (e.g. weather, volume, traffic, etc.). Your order may be split if items have dispatch dates more than 7 days apart.

Shipping fees are non-refundable.

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   Shipping Policy – international Non - USA

Standard Postal Service (Vietnam Post)

• Free shipping on orders over $300 USD
• Shipping fee of $15 USD on orders under $300 USD
• Shipped via Vietnam Post (airmail), no tracking number
• Estimated delivery time: 10–15 business days
• No signature required. We do not ship to PO Boxes, APO, or FPO addresses

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Fly Express

• Free shipping on orders over $600 USD
• Shipping fee of $25 USD on orders under $600 USD
• Delivery time: 8–14 business days by air with tracking number
• No signature required. We do not ship to PO Boxes, APO, or FPO addresses

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FedEx 

• Free FedEx Express shipping on all orders over $1500 USD
• Shipping fee of $40 USD on orders under $1500 USD
• Delivery time: 5–7 business days with tracking number
• No signature required unless requested. We do not ship to PO Boxes, APO, or FPO addresses

• Signature service is available for an additional fee ($5–$8 USD). Please request this in the note section at checkout or email customers@duongprecious.com

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⚠️ Deliveries outside of Vietnam may be subject to additional customs duties and service fees. DUONG does not control these charges and cannot provide estimates. Please contact your local customs office for more details.

Unfortunately, DUONG cannot reimburse duties or taxes paid upon delivery.

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Shipping timelines do not include order processing times. For the most accurate delivery estimates, please click here to contact our support team.